About
Hi, I'm Mezbah.
Product Manager and builder based in Bangladesh, working remotely with teams across the US, UK, and Middle East. I ship product, run operations and stay close to customers, without picking one and letting the others slip.
I grew up curious about how things work — first the electrical kind, which became my degree, and then the software kind, which became my career. The throughline is the same: build something, ship it, watch it run, fix what breaks.
Today I split my time between two very different jobs. At DigitaVision LTD I'm the Product Manager for a 220+ product catalogue: inventory, uptime, live customer support, and the cross-functional coordination that keeps tickets moving and customers happy. At Royal Subz I'm the founder. It went live on 15 November 2025 and now serves 200+ customers in 20+ countries, with four payment rails, an AI sales agent and a small team behind it.
How I build it has changed. I plan the work, make every product and architecture decision, review every change and test it myself; AI coding agents write most of the code. My time goes into the parts that decide whether a system is right: reading a vendor's documentation for what it leaves out, deciding what a refund or a guarantee should mean, and testing the paths a customer would otherwise find for me.
What drives me is being close to the work. I don't want to be the PM who only writes docs, and I don't want to be the engineer who only writes code. The interesting product decisions live where customer support, operations, and engineering meet — and I want to keep working in that intersection.
I'm not looking for a new role right now, but I'm always open to the right conversation, especially with teams where shipping matters more than meetings. US, UK and Middle East timezones all work; I've been operating across them for two years.
Experience
Where I've worked
Product Manager
DigitaVision LTD
- — Own a 220+ SaaS product catalogue end-to-end — listings, stock levels, uptime monitoring, and pricing adjustments responsive to market shifts.
- — Coordinate with upstream vendors on supply, deprecations, and price changes, then translate those into the right customer-facing decisions.
- — Track the SaaS landscape weekly — product updates, policy changes, and outages — because any of them can ripple into our service.
- — Make product-call decisions in fast-moving situations: which SKUs to push, pause, reprice, or pull, based on margins, demand, and vendor signals.
Founder · Product & engineering lead
Royal Subz
- — Took a subscription marketplace for South Asia from idea to first paying customer in about three months; $3K+ in sales and 200+ customers in 20+ countries since.
- — Designed and shipped four payment rails (EPS, PassimPay, Binance Pay, USDT) on one invoice core, with server-side verification, reconcilers, fees and a refund ledger.
- — Launched a self-hosted support desk and an AI sales agent that has closed 13 sales on its own; led a twelve-phase storefront redesign.
- — Plan, decide, review and test every system while AI coding agents write most of the code; run a small team of 3 for support, design and content.
Senior Administrative Support
DigitaVision LTD
- — Owned Level 2 and 3 support — diagnosing advanced technical issues and getting customers back to a working state.
- — Led a 2-person support pod during my shift, providing real-time guidance, ticket review, and escalation paths.
- — Held end-to-end accountability for the 8-hour shift's queue, customer outcomes, and team decisions.
- — Made judgment calls in fast-moving situations — improvising fixes and routing decisions when the standard playbook didn't apply.
Junior Administrative Support
DigitaVision LTD
- — Handled Level 1 customer support — answering basic product queries and resolving routine account issues across email and live channels.
- — Operated the aMember dashboard daily for catalog updates, account management, and the repetitive tasks that kept the internal chain of work moving.
- — Maintained internal operating workflows and kept documentation current as processes evolved.
- — Coordinated day-to-day team communication — surfacing blockers and routing tickets to the right people.
Education
Where I studied
B.Sc. in Electrical & Electronic Engineering
International Islamic University Chittagong (IIUC)
The EEE program shaped how I approach systems — circuits, signals, and control loops translate surprisingly well to product, ops, and software architecture.
Skills
What I work with
Product & Ops
Systems I've shipped
Building & Shipping
Growth & SEO
Outside of work
I read more nonfiction than I probably should — mostly business biographies and operations writing. I follow the indie SaaS scene closely, less for hype and more for the small operational details people share. When I'm not at a screen, I'm walking, drinking too much tea, and explaining to family what a "product manager" actually does.
Get in touch